Terms of service
These Purchase Terms govern all purchases of products made through the website and form a binding agreement between you and the retailer ("we", "us", "our"). By placing an order on the Website, you confirm that you have read, understood, and agree to be bound by these Purchase Terms. If you do not agree, you must not place an order.
We operate the Website as a direct-to-consumer online retail store. All products displayed on the Website are sold and fulfilled by us. We do not operate a marketplace, we do not host third-party sellers, and we do not act as an intermediary or agent for any other merchant. When you complete a purchase, you are entering into a direct contract with us.
To place an order, you must be at least eighteen (18) years of age and legally capable of entering into a binding contract. You are responsible for ensuring that all information provided during checkout, including your name, email address, billing address, and shipping address, is accurate, complete, and current. We are not responsible for losses, delays, or delivery failures resulting from incorrect or incomplete information supplied by you.
We make reasonable efforts to present accurate product descriptions, images, and pricing. However, minor variations in colour, packaging, or appearance may occur due to screen settings, lighting conditions, or manufacturing differences. Such variations do not constitute defects. All prices are displayed before checkout. We reserve the right to modify prices, correct errors, limit quantities, or discontinue products at any time. If a pricing or listing error is discovered after an order is placed, we may cancel the order and issue a refund.
Placing an order constitutes an offer to purchase. A binding contract is formed only when payment has been successfully authorised and we issue an order confirmation. We reserve the right to refuse or cancel any order at our discretion, including where a product is unavailable, payment fails, an address cannot be verified, or we reasonably suspect fraud, abuse, or violation of our policies.
Payments are processed by authorised third-party payment service providers. We do not store full credit or debit card numbers. If a payment is declined, reversed, or flagged by the payment provider, your order may be cancelled or fulfilment may be suspended.
Orders are typically processed within 1 to 3 business days after payment authorisation. Estimated delivery times shown on the Website are for reference only and are not guaranteed. Delivery delays may occur due to carrier operations, customs inspections, weather conditions, or other factors beyond our reasonable control. Risk of loss and responsibility for products pass to you upon confirmed delivery to the shipping address provided at checkout, subject to any mandatory consumer protection laws.
International shipments may be subject to customs duties, VAT, or import taxes imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.
Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Purchase Terms. Nothing in these Purchase Terms limits any statutory consumer rights available to you under applicable law.
If you experience any issue with your order or payment, you agree to contact us directly before initiating a bank dispute or chargeback. Many issues can be resolved more quickly through direct communication.
To the maximum extent permitted by law, our total liability in connection with any purchase is limited to the amount paid for the relevant order.
These Purchase Terms are governed by the laws of England and Wales.