Shipping policy

This Shipping Policy explains how orders placed on our website are processed, dispatched, and delivered by us ("we", "us", "our"). It is intended to help customers understand expected timelines, responsibilities, and common situations that may affect delivery.

Orders are typically processed within 1 to 3 business days after successful payment authorisation. Processing includes order verification, inventory checks, packaging, and preparation for dispatch. Orders placed on weekends or public holidays may begin processing on the next business day. While we make reasonable efforts to process orders promptly, processing times may occasionally be extended due to order volume, verification requirements, or operational constraints.

Estimated delivery times shown on the website are provided for reference only and do not constitute a guarantee. In most cases, delivery occurs within 8 to 15 business days after dispatch. Actual delivery times may vary depending on destination, carrier operations, customs clearance, weather conditions, peak seasons, and other factors beyond our reasonable control.

Once an order has been dispatched, tracking information will be provided where available. Tracking updates may take up to 72 hours to appear in the carrier's system and may not always reflect real-time movement. Tracking information is provided for customer convenience and to support reasonable monitoring of shipment progress.

We work with multiple logistics partners and carriers. Carrier selection is determined based on destination, service availability, package size, and operational requirements. Customers cannot always select a specific carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery delays, failed deliveries, or losses resulting from incorrect or incomplete address details. If a shipment is returned to us due to address errors, additional shipping charges may apply for re-shipment.

International shipments may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country. Unless otherwise stated, such charges are the responsibility of the customer. Customs authorities may request additional information or verification, which can delay delivery.

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to carrier disruptions, customs inspections, natural disasters, severe weather events, labour disputes, public health emergencies, or government actions.