Return & Cancellation Policy
We are committed to product quality and customer satisfaction. Returns are accepted within 30 days of the purchase date on the condition that items meet the following return requirements:
Unwashed
Unworn
Original tags still attached
All shipping fees for original orders are non-refundable and final.
Gift sets must be returned in full as a complete set; individual items from gift sets are not eligible for separate returns. All gift set returns must be submitted online only.
Orders can be cancelled via email within 60 minutes of placement. Cancellation is unavailable once an order has been shipped or is in transit.
How to Cancel Your Order
Submit a cancellation request via email and provide detailed information of the target order.
What to Do If You Cannot Cancel Your Order
If order cancellation is unavailable, you may initiate a return after receiving your order. Return eligibility lasts for 30 days from the delivery date for online purchases and 30 days from the purchase date for in-store purchases.
How to Return Items
Returns can be completed online or in-store. All returned items must be unwashed, unworn, and retain original attached tags. Shoes may be tried on but must be returned in their original box. Valid proof of payment must be included with all return shipments.
By Mail: Return Online Order by Mail
You may initiate a return through the account or order status page on the official website. Please follow all packing guidelines listed on your return label.
Track your return package via the “Track your return” link in your return confirmation email or using the tracking number printed on the return label.
Returns will be processed within 1–2 business days after arriving at our warehouse. Extended processing time may apply during peak holiday seasons.
Please allow 5–7 business days for refunds to post to your account. You will receive an email notification once your return is fully processed and your refund is issued. Refund arrival times may vary slightly depending on your financial institution’s processing rules.
Unauthorized returns will not be processed or accepted.
Return requests can also be arranged over the phone, with a return label sent to you via email.
Exchanges
Online direct exchange service is not available. You may return your item within 30 days of purchase using a complimentary return label, then place a new order for your desired replacement product.