This Privacy Policy explains how we ("we", "us", "our") handle personal information when you visit our website, make a purchase, contact us for support, or otherwise interact with our services. This policy applies to website visitors, customers, and any person whose personal information we process. By using the website, you acknowledge that you understand the practices described in this policy. If you do not agree with this Privacy Policy, you should stop using the website.
When you place an order, we collect the information needed to process and fulfil it. This typically includes your name, email address, billing address, shipping address, and details of the products purchased. If you provide a telephone number, it may be used for delivery coordination or support communications. We use this information to confirm your order, process payment status, arrange shipment, provide tracking where available, and handle return or refund requests. Without the necessary order information, we may not be able to complete your purchase or provide post-purchase service.
When you browse the website, certain information is collected automatically to help the site function securely and effectively. This may include your IP address, device and browser type, operating system, pages viewed, time spent on pages, referring links, and approximate location derived from IP data. This information is collected through cookies and similar technologies and helps us maintain website functionality, detect and prevent fraudulent or abusive activity, troubleshoot technical issues, monitor performance, and improve user experience.
We may also receive limited information from third parties that help us operate the website and deliver services. For example, payment transactions are processed through authorised payment service providers. These providers handle sensitive payment credentials according to their own security standards. We do not store full card numbers and we do not receive complete payment credentials. We may also use service providers for hosting, analytics, customer support operations, email communication, and logistics/fulfilment. These providers may process personal information on our behalf where it is necessary for them to perform their services.
We use personal information for purposes that include: fulfilling orders, providing customer support, communicating with you about your purchase or enquiry, preventing fraud and unauthorised transactions, complying with legal obligations, and improving our operations. Depending on the circumstances and applicable law, processing may be based on performance of a contract (for example, delivering an order), legitimate business interests (for example, preventing fraud and improving service quality), compliance with legal obligations (for example, accounting and recordkeeping), and consent where required.
We may share personal information with trusted service providers only to the extent required for them to perform their services. We do not sell personal information. Where we engage service providers, we expect them to process personal information in line with applicable laws and contractual requirements. In some cases, your information may be processed outside your home jurisdiction. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection rules.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. Retention periods may vary depending on whether the information is needed to fulfil an order, provide ongoing support, meet legal or accounting obligations, or resolve disputes. Once information is no longer needed, we take reasonable steps to securely delete or anonymise it.
We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, alteration, disclosure, or loss. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have rights relating to your personal information, such as the right to request access, correction, deletion, restriction of processing, objection to certain processing, and data portability. You may submit requests by contacting us. To protect your information, we may require reasonable verification of identity before responding.
The website is not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
If you have questions about this Privacy Policy or our data handling practices, you may contact us.